Terms & Conditions of Sale

close up photography of white and black cat
  • Full payment must be received before delivery can commence.
  • If you encounter any issues with your order you should notify us in writing no later than 24 hours after purchase/delivery. – We regret that any complaints made after this time cannot be investigated.
  • Delivery charge is non refundable.
  • Perishable goods cannot be returned or refunded unless deemed faulty in any way.
  • Delivery will be made during business hours, a specific time cannot be guaranteed.
  • Once ordered if you need to make any changes we must be informed of this in writing. If any additional stock is added to an order the extra payment is required upfront before delivery.
  • If your pet has any allergies please state at checkout.
  • If any item is out of stock you will be notified or if similar items are available they may be substituted.
  • If you do not wish to receive any substitutions, please state at checkout.
  • We will knock upon arrival to your premises, however if nobody answers the package will be left in a safe location, a photo will be taken & a phone call made to ensure you are aware of the parcels location.
  • Goods are left at the customers own risk if we are asked to leave your package in a safe location. Carniraw cannot be held responsible if any stock spoils by thawing etc. (We can arrange a Poly Box to help it keep for longer if asked, please state at checkout)
  • Prices can be subject to change without notice. All stock will be charged at the price shown at time of ordering.
  • Orders for collection will be held for 7 days, if not collected or paid for after this date they will be returned to stock.
  • Any advice given is discretionary, it is your ultimate decision to decide what product/action is best for your pet

  • In-Store Reward Card
  • One stamp will be issued for each transaction £30.00 or more per client per day, you are unable split your order into sections to obtain further stamps that day.
  • If the card is redeemed in store there will not be a new cad issued with a stamp until your next visit. You have used the card for this visit.
  • £5.00 reward cannot be used in conjunction with any other discount special offers in store at the time.
  • Stamps will only be issued for in store purchases or order collections, home deliveries are excluded.
  • If the card is not presented at the time of purchase, no stamps can be ‘carried forward’ to the next visit.
  • It is your responsibility to look after & care for your loyalty card. With regret we are unable to accept & use cards that are handed in damaged or soiled. All stamps must be visible for the discount to be issued.

  • Online Carniraw Loyalty Points
  • Points are earnt on online spends which are subject to change at any time. Currently, you will obtain 1 point for each individual order that totals £50.00 or over (delivery is included)
  • Points are not transferrable for cash
  • It is not possible to transfer loyalty points to another account.
  • We reserve the right to amend or completely withdraw customer account points (such as if the need arises for the order to be fully or part refunded etc)
  • We reserve the right to amend or withdraw the program at any time without notice.
  • 1 Loyalty Point is awarded for each online order £50.00 or over, it does not account for multiple smaller orders that would total over £50.00